Al Futtaim Trading Company (L.L.C) a company incorporated in the United Arab Emirates, having its registered office at PO Box 7880 Dubai, UAE or any of its subsidiaries like Robinsons General Trading (L.L.C) as Robinsons, or affiliates thereto, as the case may be (Al Futtaim) maintains this Website and other Al Futtaim websites that are linked to this site (collectively ‘the Websites’) and all the information, communications, software, scripting, photos, text, video, graphics, music, sounds, images and other materials and services found on the Website (collectively ‘Content’), for the use of its customers, employees and members of the general public but only for the lawful purposes described below. Such content is provided as a convenience to its customers and to the general public.

Al Futtaim has adopted this Privacy & Security Policy to inform the Users how it collects, stores and uses personal information. Al Futtaim intent is to balance its legitimate business interests in collecting and using personal information against the reasonable expectations of privacy of the Users.

By using any of the Websites, you consent to the collection and use of your personal information by Al Futtaim as set forth in the policy currently in effect. If we decide at our entire discretion to change our policy, such changes will be posted on the Websites, so please check back periodically to ensure you are aware of the most current policy.


Al Futtaim collects user’s personal information, excluding storing user’s payment details, when you visit the Websites or place an online order with us.

In addition we may ask you for personal information at other times, including by way of example, when you enter a sweepstake, contest or promotion sponsored by us; when you complete surveys or other questionnaires, or when you send an e-mail to us. Whenever Al Futtaim collects personal information we try to include a link to this Policy on the Website page concerned.

Our web servers also collect the domain names of the visitors to the Websites. This information is aggregated to measure number of visits, average time spent on the Websites, pages viewed, etc.


“Cookies” are pieces of information that Al Futtaim transfers to the hard drives of the Users for record-keeping purposes. You hereby consent that Al Futtaim may place Cookies with the Users visiting from advertising banners and hyperlinks on other Websites to track the success of a particular advertising campaign or marketing program. In addition, Al Futtaim may place Cookies with the Users to provide them with seamless access to the Websites, since storing their user name and password in a Cookie eliminates the need to re-enter that information on every page.


Al Futtaim only collects Personal information to the extent deemed necessary to serve its legitimate business purposes, and it uses appropriate security technology to ensure the security, integrity, and privacy of all Personal information as it deems appropriate. Nonetheless, Al Futtaim is not responsible for any breach of its security or for the actions of any third parties who may obtain any Personal information.


Al Futtaim uses personal information for facilitating order processing, developing enhancements to the Websites, marketing and promotional purposes (for example, offering the Users the opportunity to take advantage of special promotions and acquire Al Futtaim products; and evaluating the Website usage by analysing usage data.

The Websites may also contain optional surveys and questionnaires asking for information, comments, and suggestions as well as opportunities for visitors to ask questions. We use the information you provide to help us design and build better products, to customize your shopping experience, and to provide advice and purchase recommendations.

We also use personal information we collect to help target valuable marketing and advertising offers. This kind of advertising may be done with banner ads as well as promotional e-mails sent by Al Futtaim or by third parties under contract with Al Futtaim.

Finally, Al Futtaim does research on the Users’ demographics, interests, and behaviour based on the information provided to us when making a purchase, during a promotion, from surveys and from our server log files. We do this to better understand and measure the use of the Websites, to improve the content of the Websites and the services we provide to our customers. This research is compiled and analysed on an aggregated basis.


Except as outlined in this Policy or on the Websites, Al Futtaim never provides the personal information to third parties without a User’s consent. Al Futtaim shares the personal information you provide with its related companies. Additionally, if you purchase a product requiring service, your personal information is shared with the service provider concerned.

Al Futtaim may also share personal information with third party business partners so that they may provide services to Al Futtaim that are consistent with the terms of this Policy and the Websites. Al Futtaim may also disclose personal information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating the Website’s Terms of Use or may be violating Al Futtaim’s or other’s rights or causing injury to or interference with Al Futtaim’s or other’s property. Al Futtaim may also disclose or give access to personal information when we believe in good faith that the law requires it.


Al Futtaim reserves the right to change this Policy at any time by posting an updated Policy at the Websites.


Any questions regarding this Policy should be directed to Contact Us page.

Last Updated: 5 August, 2018