1. PURPOSE OF THE LOYALTY PROGRAM
The Robinsons loyalty program (the “Loyalty Program”) has been introduced by Robinsons General Trading LLC, a company incorporated under the laws of Dubai, United Arab Emirates, having its registered offices at PO Box 7976, Dubai, United Arab Emirates and Al Futtaim Retail Co LLC, a company incorporated under the laws of Saudi Arabia, having its registered offices at Po Box 23333 Jeddah, Saudi Arabia (together “Robinsons”). The Loyalty Program is applicable to Robinsons’ department stores in the United Arab Emirates and Kingdom of Saudi Arabia (the “Robinsons Stores”).
This Loyalty Program allows Loyal Customers (as defined below) to accumulate points on purchases made at Robinsons Stores. Loyal Customers are entitled to benefit from various offers and promotions depending on the number of points accumulated.
There are two tiers available as part of the Loyalty Program:
The Robinsons White Diamond tier (the “White Diamond Tier”)
The Robinsons Black Diamond tier (the “Black Diamond Tier”)
2. SUBSCRIPTION TO THE LOYALTY PROGRAM
1. Eligibility for the Loyalty Program:
To register for the Loyalty Program, customers must complete a registration form. Subject to Robinsons accepting a customer into the Loyalty Program, by completing the registration form and/or otherwise acknowledging acceptance of these terms in writing or electronically, each customer agrees to be bound by these terms.
Robinsons reserves the right to make a final decision to enter a customer into the Loyalty Program. Without limiting this right:
Cards are strictly reserved to customers who have a physical address in the United Arab Emirates and Kingdom of Saudi Arabia (the “Territory”).
If a customer is under the age of 18, written authorisation from his/her parent or legal guardian is required as a pre-condition to subscription. Robinsons employees are not eligible to participate to the Loyalty Program.
Each customer is entitled to subscribe to one single Loyalty Card in the Territory. Robinsons reserves the right to request at any time documentation to verify the identity of a customer who wishes to subscribe to the Loyalty Program.
Robinsons will issue a physical card and digital card (the “Card”) linked to a membership number (the “Card Number”) to customers who successfully subscribe to the Loyalty Program (each a “Loyal Customer”). All contact and other information provided by Loyal Customers must be complete, accurate, legible and up to date in order to benefit from the Loyalty Program. Information provided may be updated in-store, or by visiting the website www.robinsons.me. Robinsons is not responsible for non-receipt by a Loyal Customer of a Card or an offer or promotion due to outdated or incorrect information.
2. Conditions for Obtaining a White Diamond Tier Card:
To be eligible for a White Diamond Tier Card a customer must make a purchase in a Robinsons store for an amount which exceeds AED1000.
3. Conditions for Obtaining the Robinsons Black Diamond Card:
To be eligible for a Black Diamond Tier Card, a Loyal Customer must accumulate fifteen thousand (15,000) points on his/her Robinsons White Diamond Tier Card within a twelve (12) month period (hereinafter referred to as the “Eligible Black Diamond Customer”). Once the Eligible Black Diamond Customer is a Black Diamond Card member, he/she may present either his/her physical card or give his/ her Card Number to avail of Black Diamond Tier benefits in stores and with any external partners of the Loyalty Program.
3. CONDITIONS OF USE OF THE LOYALTY PROGRAM
Each Loyalty Card is personal to the relevant Loyal Customer and cannot be transferred to or used by any other person.
The avail the benefits offered in connection with a Loyalty Card, the Card Number must be provided while purchasing eligible products at Robinsons Stores.
A Loyal Customer must use his/her Loyalty Card in strict compliance with these terms.
All gifts and other benefits provided in connection with the Loyalty Program are subject to availability. Any voucher connected to the Loyalty Program which is damaged, scratched, torn or is in bad condition may be refused by Robinsons at Robinsons’ sole discretion. In no event may any voucher be transferred or exchanged against cash.
4. PERSONAL INFORMATION AND DATA
As part of the Loyalty Program, Robinsons will collect personal data about each Loyal Customer including his or her name, postal and billing addresses, email address(es), phone number(s), date of birth, gender, and transaction information, including the in-store and online purchases he or she earns points for and how he or she uses those points. This information will be used by Robinsons in order to enable Robinsons to provide the Loyalty Program, including:
Keeping track of the Loyal Customer’s purchase records;
Allocating points according to those purchase records;
Providing the Loyal Customer with relevant marketing communications (including by email, post, telephone, SMS, or online advertising), relating to products and services offered by Robinsons and its affiliates, suppliers and partners;
Profiling the Loyal Customer’s preferences so that Robinsons may tailor its products and services to better serve all customers throughout the Territory.
Robinsons may from time to time, share such information with consultants, agents, advisers and affiliated companies within the Territory for the purposes mentioned above, to comply with applicable laws or the requirements of any public authority, if Robinsons needs to share personal information in order to establish, exercise or defend its legal rights, and/or to any organisation to whom we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under the Loyalty Program.
Robinsons will retain personal information and other records for as long as required to provide the Loyalty Program, to provide the other relevant products or services anticipated by these Terms, including keeping Loyal Customers up-to-date with our marketing and to comply with applicable record retention legal requirements. When deciding how long to keep a Loyal Customer’s personal information after the membership has ended, Robinsons takes into account its legal obligations and regulators’ expectations.
Loyal Customers who wish to have access to, amend or delete any data relating to him/her, may do so in-store, or by visiting the website www.robinsons.me. However, Robinsons will retain and use Loyal Customers’ personal information to the extent necessary to comply with our legal obligations and resolve disputes.
Further details on how Robinsons deals with any data collected via our digital channels can be found in our Privacy & Security Policy at https://www.robinsons.me/en/robinsons/Privacy-Cookies.